Strand Woven Bamboo Flooring Warranty

Structural Warranty

The supplier, Brightfields, warrants the original manufactured state to be free from defects for 10 years.

Brightfields will replace defective product only. This warranty excludes all other costs associated with installation of the product.

Finish Wear Layer Warranty

Brightfields warrants to the original purchaser that the surface finish wear layer of polyurethane will not peel or separate from the flooring plank for 5 years from the date of purchase.

This warranty covers normal residential traffic, provided that all preventative maintenance and care operations are maintained.

Bamboo Trade and the recommended adhesive companies will only warrant floating and glue down or direct stick installations with the recommended adhesive series.

Warranty Exclusion

This warranty does not cover indents, impact damage or scratches caused by sharp or heavy objects, grit, sand or other abrasive materials, stains arising from negligence, accidents or abuse, fire, excessive heat, water damage, erosion, infestation, normal wear damages caused by pets, damage from spiked heel shoes, insufficient protection, misuse or improper alterations to the original manufacturer’s product.

Failure to follow all the manufacturer’s specific installation instructions voids the warranty.

Improper maintenance which includes the use of detergents, furniture dustings, sprays or any other cleaning maintenance products voids this warranty.

Gloss reduction is not considered a finish defect. Defects to the finish must be readily visible and at least 10% of the product surface affected.

This warranty does not warrant colour variations.

Gapping, cupping and crowning due to moisture ingress will not be warranted. Bamboo flooring will have a slight shrinkage and expansion under extreme atmospheric conditions.

This warranty does not cover fading due to sunlight.

This warranty does not cover damage as a result of spillage of water or any other liquid. It is recommended that spillages be cleaned immediately to preserve your floor.